At The Toy Space Inc. customer satisfaction is our first and most important job. For this reason we only stock high quality, durable products that meet our own rigorous testing and high expectations and we stand firmly behind our products. If for any reason the items you have purchased do not meet or exceed your expectations please see our return policy and return procedure below.
Return Policy:
Please note the policy detailed below applies only to items ordered on The Toy Space Inc. website, for items purchased in-store please refer to the return policy detailed on your original receipt.
Items purchased online may be returned within 45 days of the purchase date. Shipping charges for a return item will be the responsibility of the customer. Returned items must be complete, in the original packaging and in a resalable condition and must be accompanied with the original receipt and packing slip in order to qualify for a refund. In your return package also include a detailed reason as to why the item is being returned. Returns from web orders will not be accepted at our physical store and should be shipped (shipping prepaid) to:
700 King St. W. Suite 213
Toronto, Ontario
M5V 2Y6
When the return is received, processed and determined to be in a resalable condition, a refund of the original purchase price (minus shipping) will be credited to the credit card used at time of purchase.
Please address all questions regarding returns to: orders@thetoyspace.com with “Web Return” in the subject line.
Damaged/Defective Products:
In the unlikely event that your products are defective or damaged at the time that you receive them please send an immediate email detailing the problem to orders@thetoyspace.com with "Damaged Item" in the subject line. A customer service representative will email you in a timely fashion to resolve the problem.
